About Freshpac

A brief history of Freshpac...

Founded by husband-and-wife team Gerald and Queenie Salter - back when Gerald ground all the coffee at home - Freshpac began with one main objective: provide the best possible service and the best possible coffee (Freshpac coffee!). Its all about doing it right you see, and here at Freshpac we’re happy to say that the two are one and the same thing. It’s been like that since we first started, and you know what? We find it really works!

Having been in the wholesale business for over 30 years, we’re not ashamed to say we’ve seen it all. We've made coffee to suit a whole range of tastes (coffee that's 100% unique and expertly blended just to suit the customer, by the way) and helped numerous small businesses with emergency orders that they just couldn't do without (because the Freshpac team always aims to never let you down).

Freshpac today...

In the new millennium, our ethos is exactly the same as it always was, and with a vast range of experience in sourcing the best tea, fruit juices and beverage ingredients for everyone in the industry – as well as providing customers with coffee machines and any other requirements they might possibly need – we absolutely love what we do.

Because it's more than just a business to us. For us, it's about making sure that if you live in the South East of England, great service and products are just a phone-call or a click away whenever the need arises.

Freshpac really are different, and here's how...

If we had to describe Freshpac in one sentence it'd be tricky, but after trying very hard we'd probably say something like “…a great family owned Suffolk coffee company which cares as much about customer service as it does consistent quality and tailor-made sales support”. Not that it ends there, of course. Like all great things, there's so much more to our brand than first meets the eye...

For example, unlike many companies now operating, Freshpac can proudly lay claim to being a rare Great British animal. That's to say we're 100% family run and always will be. Why is this so important to us? Simple: family run means a better relationship with our customers, and a smoother transition from sale to receipt of delivery, which means satisfied customers all round. In other words, everyone wins – we believe business should be friendly and stress-free!

The other thing which often takes people by surprise is just how many things we do, and how many aspects of the business we are able to cover. From selling choice products to installing machines with a friendly smile that you just won't find everywhere, it's all delivered at a price which suits you, and we even have our own team of dedicated in-house delivery drivers who are there when you really need them. The best part? It's all backed up by a solid commitment to helping you out if you happen to run into difficulties at any stage, even if that’s months after you’ve placed your order. And did we mention yet that we're also pretty good at advising customers on what brand of tea or coffee might be right for them? As far as we're concerned, it's all part of the job description, and something which makes us feel like we're offering the premium service we set out to achieve.

We're always happy to help...

Need to know more? Perhaps you’d like a price on an espresso coffee machine, or maybe you’ve heard about our very own blend of coffee that is simply bloomin’ delicious. Good of you to ask! In that case, don't hesitate to peruse the rest of our fantastic new website. It's all on here, including a full range of products and options, designed to meet the needs of small and large enterprises. If you'd prefer to pick up the phone and discuss things with a helpful member of the team, why not ring us on 01986 873 410? We've always encouraged customers to call for an insightful chat about what we can do to help them out. To be honest, if we had it our way we'd come round and have a cup of tea with all of you and put the world to rights, but sadly time doesn't allow for that!

So here’s what you need to remember whenever you hear our name in the future – Freshpac: quality assured, with that friendly family background that you just can't beat. Thanks for reading!