Note: All calls are recorded for training and monitoring purposes.
Freshpac respects your privacy and is committed to protecting the personal information you share with us. This statement describes how we collect and use your personal information that we may collect about you through our website.
Data Protection Laws
We are conscious of our legal responsibilities as a "data controller" and we support the principles of data protection reflected in the 1995 EU Directive on Data Protection and applicable national implementing legislation. We shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations.
We may as a result of your interaction with our website hold and process personal information obtained about you. The types of personal information we collect may include:
- your name
- your phone number
- your email address
- your business name
- How we collect and use non-personal information
Please note that when anyone visits our website, we automatically collect certain non-personal information such as the type of computer operating system (e.g., Windows or Mac OS) and browser (e.g., Safari, Netscape, Internet Explorer) being used, and the domain name of the internet service provider. We sometimes use the non-personal information that we collect to improve the design and content of the Sites and to enable us to personalise your experience.
What we do with your personal information
The personal information that you provide will be available to Ideal Standard, our affiliated companies and trusted third party service providers and contractors for the following purposes:
- to process enquiries received via the Sites
- to register you for and send you newsletters
- to conduct market research and business development
- to provide you with information about products and promotions that may be of interest to you from ourselves
- in connection with surveys related to our products and the Sites
- any other purpose indicated at the time you voluntarily provide your personal information
By subscribing to our mailing list you are allowing us to send automated email messages or marketing materials regarding our services, in each case with your prior consent. These email messages may contain features that help us make sure you received and were able to open the message.
A cookie is a piece of information that is saved to the hard drive of your computer or mobile device. It remembers information about the configuration of your computer or mobile device and will remember that you’ve visited before. This improves your website browsing experience by storing information so that you don’t have to give it several times.
Cookies may be either persistent or session cookies. A persistent cookie with remain valid and functional until its set expiry date (unless deleted by the user before the expiry date); in contrast a session cookie will expire when the web browser is closed by the user.
How we use the information gathered
We use the information gathered by cookies to measure information about our website usage. We can learn which pages on our site are being viewed and how many visitors are using different sections. This allows us to assess how useful the site in and improve the usability of the website on an on-going basis.