Services we offer

Freshpac offers a wide range of services to suit all needs. Whether you are looking to rent a machine, purchase a machine, or you simply need your own machine serviced, look no further. We have a team of engineers who are fully trained and come with a wealth of knowledge and experience. So if your machine breaks down, requires a service or needs a filter change, our engineer team are a phone call away and will always aim to attend your site within 24hrs.

So, whether it’s a traditional, bean-to-cup, soluble vending or filter machine, Freshpac is your one-stop-shop!

Coffee machines to rent

If you are looking to rent a machine, we can offer the complete service package - from helping you to decide on the machine which will best suit your business needs, to installing, repairing and servicing. We can provide you with a quotation for the rent of the machine, which will also cover you for any repairs and a yearly service – yes, this does mean maintenance is included! contact us for more information.

Coffee machines to Purchase

If you are looking to purchase a machine, we offer a vast range of machinery to suit all requirements. If you can’t find the machine you’re looking for on our site, simply get in touch to discuss your needs as it is very unlikely that we’d be unable to help. We sell many types of commercial coffee machines, single groups through to the Stella Di Cafe 4 group machine, along with grinders and all the accessories a business could need.

Service and Maintenance

Our engineering team covers the whole of East Anglia, servicing, maintaining and generally looking after our customers machines. If this is a service your business needs, please contact us to discuss your needs further and we can quote competitively for your requirements.

On-site Training

We all understand the need to offer our customers the best possible service and when it comes to making coffee – aim for the best and nothing less! We are therefore able to offer training sessions on site at our customers premises, hosted by one of the Freshpac team who will teach you everything you need to know, from making the perfect cappuccino, latte, espresso and hot chocolate through to how to clean and maintain your machine on a daily/regular basis. Many of our customers undertake training on a bi-annual basis, to ensure any new members of staff are completely up-to-speed. We would recommend training groups of no more than 6 at a time, which can be arrange at a convenient time for you and your staff; one-to-one training is also available upon request and can be hosted in our very own training room.

contact us to advise of your requirements and the Freshpac team will do their best to accommodate!

Warranty

Our machines always come with full parts and labour warranty for a stipulated period. Please note our warranty does not cover breakdowns as a result of poor cleaning and descaling. (To reassure any concerns you may have, please note we can provide full machine training which covers the cleaning process and we also sell the appropriate cleaning products – for further advice and guidance please contact us).